Frequently asked questions

Our deliveries take place from Monday to Friday. For special needs it is possible to request a delivery on Saturday, which however must be agreed in advance with the sender.

Yes, to change the delivery method, you can contact the sender, the company where you made the purchase, or contact the branch where the goods will be collected, which will then transmit the information to the sender. Here you can find all the contacts of our branches.

To change the recipient details, such as delivery address or telephone number, you can contact the sender, the company where you made the purchase, as the company itself must authorize these changes.

There are two ways to have these documents, depending if you are a company or the final recipient.

• I am a company: Proofs of delivery are available in your personal area of ​​the myFERCAM portal. If it is not available, you must request it from your competent branch. Here you can find all the contacts of our branches.
• I am the recipient - a copy of the document should already have been issued to you. If you lost it or need an additional copy, you can request it directly from the sender.

To request customs bills you must contact your branch of reference. Here you can find all the contacts of our branches.

If your shipment is in storage at one of our branches, it means that a delivery attempt has been made but was not successful. The goods will therefore remain in our warehouse until we receive new information. To unlock the shipment, contact the sender, or the company where you made the purchase to agree on a new delivery date.

You can find all the contacts of our branches on the page Our branches.

To find out who your sales representative is, contact the branch closest to you. Here you can find all the contacts of our branches.

You can find out more about FERCAM, consult all the job offers and apply directly online on the Work with us page. If you do not find a position in line with your profile, we recommend that you keep an eye on our site, since vacancies are constantly updated.

We are always happy to receive your feedback. You can do this by filling out the dedicated form at this link, selecting "Customer feedback" as the subject.

Our certified email address (PEC) is fercamspa@pec.it.

You can visit the page dedicated to the service you need and request a quote directly online. Here you can consult all our services. Alternatively, you can request a quote directly by filling out this form.

In FERCAM we transport any type of goods, with the exception of live animals. For more information, you can contact your sales representative or the branch closest to you. Find all the contacts of our branches, on the page Our branches.

There are no size or weight limits. We transport goods of any size, from a small package to exceptional transport. You can consult all our services here.

Delivery times vary based on many factors. To receive a more precise estimate, you can contact your sales representative.

To find out about the customs procedures necessary for your shipment, you can contact our customs experts.

Tracking & tracing is our goods tracking system, which allows you to always stay informed on the status of your shipment and monitor where it is. At this link you can track your shipment.

If you have problems with tracking your goods, please make sure you entered the tracking code correctly. FERCAM shipping numbers consist of two initial letters, the reference year and other 6 numerical digits (for example: AB21123456). Make sure you have entered the tracking number in this format, without spaces. If you do not have a tracking number in this format, please contact the sender, who can provide it to you.

If you have problems accessing the myFERCAM portal, you can contact your sales representative or the customer service of your branch. Here you can find all the contacts of our branches.

If you are a new customer and need to receive your myFERCAM login credentials, you can contact your sales representative or the customer service of your branch. Here you can find all the contacts of our branches.

Sure, you can enter a collection request by logging in to the myFERCAM portal.

You can manage, enter and view your collections by accessing the myFERCAM portal.

Suppliers can communicate the change of their bank details by sending an email to this address: fercamspa@pec.it

If you have problems with an invoice, you can contact our administrative office by filling out the dedicated form at this link and selecting "Administration department" as the subject.

For inquiries regarding invoices, you can contact our administrative office by filling out the dedicated form at this link and selecting "Administration department" as the subject.

If you are an Italian supplier, it is not necessary to send the invoice, as they are managed through electronic invoicing. If you are a foreign supplier, you can send your invoice to invoice@fercam.com.