Language
Quality
Our pursuit of total Quality
For FERCAM, QUALITY means:
- PERCEIVING the customer's needs
- OFFERING a high quality service in line with the needs expressed
- EXPLORING the service according to the agreements undertaken
- INFORMING the customer throughout the service process
Our commitment to quality is sustained by
It guides the processes, increasing their effectiveness and efficiency in providing the service to the customer
Through the involvement of members of staff in the awareness that the Quality of our service depends on the contribution of each individual collaborator
We ensure that all our work is carried out in a careful and professional manner
HOW DO WE PURSUE THESE COMMITMENTS?
- Definition of quality standards
- Periodic internal audits
- Monitoring and performance analysis through BI systems
- Development of improvement projects
- Management of customers' reports
